Returns are accepted within 10 days of receiving the item, with the following exceptions:
Items that have been used, worn, washed, dried or damaged in any way are NOT eligible for a store credit or an exchange. We are not responsible for shrinkage or damage that occurs during the washing or drying or wearing of the item. Such items, as well as items returned without the original tags attached, will be refused and returned to sender. Embroidery items, pacifiers, bottles, pajamas, hair bows, and all accessories are not eligible for a return. All sale items are FINAL - No exceptions. We do not hold on to unpaid monogram merchandise past 7 days. After 7 days of no payment, we will ship the item with no embroidery to you.
TO MAKE A RETURN:
Please email us at email@example.com to receive a shipping label and further return instructions. You have 10 days, from the time the item is delivered, to mail the returned item back to us for store credit. Enclose a copy of the original sales receipt, order confirmation email or shipping confirmation email, and mark the items being returned.If you would like a different size and prefer not to place a new order for the size exchange, please indicate the item and size desired and we will ship that item/size, if available, once your return has been received and processed.
•All sale items are FINAL SALE - no exceptions!
•Halloween styles are not eligible for return after October 1st.
•Turkey/Fall styles are not eligible for return after November 1st.
•Christmas styles are not eligible for return after December 1st.
•Easter items are not eligible for return after March 1st or April 1st depending on the month the Holiday falls in.
Orders are not able to be cancelled after one business day of the day the order was placed.